Privacy Policy for Harris Wharf London
At Harris Wharf London (“we,” “our,” or “us”), accessible via harriswharf-london.com (the “Website”), we are firmly committed to safeguarding your privacy and protecting your personal data. This Privacy Policy outlines how we collect, process, store, and protect your personal information in compliance with the European Union General Data Protection Regulation (“GDPR”), the California Consumer Privacy Act (“CCPA”), and other applicable data protection laws. We prioritize transparency, accountability, and control for all users who interact with our digital services.
1. Scope of This Policy and Data Controller Role
This Privacy Policy applies to all personal data collected on or through harriswharf-london.com, including any services, transactions, and communications conducted via the Website. Harris Wharf London is the “data controller” for the purposes of the GDPR, meaning we determine the purposes and means of processing your personal data.
For the purposes of the CCPA, we may also be considered a “business,” collecting consumer information for defined purposes.
If you have any questions about how your data is used, you may contact our Data Protection Officer at [email protected].
2. Categories of Data We Process
We process the following categories of personal data:
A. Usage Data
Collected automatically when you visit harriswharf-london.com. This may include your IP address, browser type, pages visited, session durations, referral URLs, and log data.
B. Account Data
When you register for an account or place an order, we may collect your full name, billing and shipping address, email address, and phone number.
C. Profile Data
Includes product preferences, past purchases, wish lists, account settings, and shopping behavior on the Website.
D. Communication Data
Includes records of your correspondence with us, including support inquiries, emails, or feedback submitted through contact forms or customer service channels.
E. Technical Data
Information gathered about your device and software, such as device type, operating system, browser configurations, screen resolution, and connection type.
F. Transaction Data
Details of your purchases on harriswharf-london.com, including product details, payment method, delivery address, and order history. Note: Payment information is processed securely through our third-party payment providers; we do not store payment card details.
G. Preference Data
Marketing preferences, newsletter signups, opt-in and opt-out choices for promotional communications, and stated interests in specific categories or products.
3. Legal Bases for Processing Personal Data
We rely on the following lawful bases to process your data, as permitted by applicable data protection laws:
– Contractual Necessity: To fulfill orders, process payments, and provide customer service.
– Legitimate Interests: To analyze usage and improve our products, services, and user experience, where your fundamental rights do not override our interests.
– Consent: For email newsletters, personalized advertising, and use of non-essential cookies, we only process your data after obtaining your clear and affirmative consent.
– Legal Obligation: To comply with mandatory legal and regulatory requirements.
4. Your Rights (Applicable under GDPR and CCPA)
Subject to applicable law, you have the following rights regarding your personal data:
A. Right of Access – You may request access to the personal data we hold about you.
B. Right to Rectification – You may request correction of your personal data if it is inaccurate or incomplete.
C. Right to Erasure – Also known as the “Right to be Forgotten,” you may request the deletion of your personal data under certain conditions.
D. Right to Restriction – You may request restriction of processing where you contest the accuracy or the lawfulness of processing.
E. Right to Data Portability – You may request transfer of your data to another controller in a structured, commonly used, machine-readable format.
F. Right to Object – You may object to processing based on our legitimate interests, including direct marketing.
G. California-Specific Rights – Under the CCPA, California residents have the right to request what personal data we collect, disclose, or sell about them (we do not sell user data), and may opt out of any future sale.
To exercise any of your rights, please contact us at [email protected].
5. Security Measures
We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, disclosure, alteration, or destruction. This includes:
– HTTPS encryption and secure data transmission protocols
– Role-based access control and multi-level authentication
– Regular system security audits and updates
– Encrypted data storage and secure cloud services
– Employee privacy training and access limitation
6. International Data Transfers
Your personal data may be transferred to and processed in jurisdictions outside your place of residence, including locations outside the European Economic Area (EEA). Where we do so, we implement appropriate safeguards such as Standard Contractual Clauses (SCCs) approved by the European Commission to ensure an adequate level of protection.
7. Data Retention
We retain personal data only for as long as necessary to fulfill the purposes for which it was collected, including legal, accounting, or reporting requirements. Retention periods include:
– Account Data: retained while your account remains active and for up to 6 years post-deactivation
– Transaction Data: retained for 7 years for financial, legal, and tax compliance
– Communication Data: retained for 2 years unless longer retention is needed for legal matters
– Usage Data and Technical Data: retained for up to 2 years for analytics purposes
– Marketing Preferences: retained until you withdraw consent
8. Cookie Policy
We use cookies and similar technologies on harriswharf-london.com to enhance user experience, improve site functionality, and deliver relevant marketing content.
Cookies we use include:
– Essential Cookies – Required for core site functionality such as cart management and user login
– Functional Cookies – Remember choices you make to personalize your experience
– Analytics Cookies – Collect anonymous data on site usage to improve our services (e.g., Google Analytics)
– Performance Cookies – Monitor performance and detect technical issues
– Marketing/Advertising Cookies – Deliver targeted advertisements aligned with your preferences
9. Cookie Management and Compliance with GDPR & CCPA
We provide a cookie management tool on our Website that lets users view, manage, and withdraw consent for non-essential cookies at any time. When you first visit the Website, a cookie banner appears requesting your consent in compliance with GDPR. Under CCPA, California users can request information about third-party tracking and opt out of such sales (which we do not conduct).
You may also manage cookies via your browser settings; however, disabling certain cookies may limit site functionality.
10. Special Protections for Children
harriswharf-london.com is not intended for children under the age of 13. We do not knowingly collect or store personal data from minors without verifiable parental consent. If you believe a child under 13 has provided us with personal information without proper consent, please contact us immediately at [email protected] and we will take steps to remove such data.
11. Changes to This Policy
Harris Wharf London reserves the right to modify or update this Privacy Policy to reflect changes in legal obligations or business operations. We will notify users of significant changes by prominent notice via the Website or by direct communication to registered users, where required. Continued use of the Website after modifications constitutes your acceptance of the updated policy.
12. Contact Us
If you have questions, concerns, or requests relating to this Privacy Policy or our processing of your personal data, please contact us at:
Email: [email protected]
We are committed to resolving all privacy-related inquiries efficiently and transparently.
This Privacy Policy is designed to demonstrate our full compliance with relevant data protection laws and to assure all visitors and customers of our unwavering commitment to data privacy and security.