PRIVACY POLICY
Harris Wharf London (“we”, “our”, “us”) is committed to safeguarding the privacy and personal data of visitors and users of our website, https://harriswharf-london.com (“Website”). We understand the importance of privacy and the need to process personal data transparently, securely, and in accordance with applicable data protection laws, including the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA).
This Privacy Policy describes how we collect, use, disclose, and protect your personal information when you visit or interact with our Website. Please read it carefully to understand your legal rights and how your data will be treated.
1. OUR COMMITMENT TO PRIVACY AND DATA PROTECTION
We are deeply committed to respecting and protecting the personal data you entrust to us. We adhere to the principles of lawfulness, fairness, transparency, purpose limitation, data minimisation, accuracy, storage limitation, integrity, and confidentiality, to ensure your personal information is handled responsibly.
2. SCOPE OF THIS POLICY & OUR ROLE AS DATA CONTROLLER
This Privacy Policy applies to all users of the Website, and to all personal data collected and processed in connection with your access and use of https://harriswharf-london.com.
For the purposes of data protection laws, Harris Wharf London is the “data controller” responsible for the processing of your personal data.
If you have any questions regarding this Privacy Policy or our data practices, please contact us at [email protected].
3. CATEGORIES OF DATA WE PROCESS
We collect different categories of personal data depending on how you interact with the Website:
a) Usage Data
We automatically collect certain information about your device and your use of the Website. This includes your IP address, browser type and version, pages visited, time and date of visits, referring URLs, session duration, and other diagnostic data.
b) Account Data
When you register, place an order, or create a customer profile, we collect your name, email address, phone number, billing and shipping addresses, and login credentials.
c) Profile Data
We may collect your preferences, past purchases, browsing patterns, wish lists, shopping behavior, and interests to provide a more personalized experience.
d) Communication Data
This includes records of communications you send to us, such as email correspondence, customer service requests, and interactions via live chat platforms.
e) Technical Data
Information about the type of device you use, operating system, screen resolution, language settings, and other technical details that assist in optimizing your user experience.
f) Transaction Data
Details of payments made, including order information, payment confirmation, delivery tracking, and purchase history.
g) Preference Data
Your preferences in receiving marketing communications from us, as well as your consent to receive promotional content or participate in surveys.
4. LEGAL BASES FOR PROCESSING PERSONAL DATA
We process your personal data based on one or more of the following lawful grounds:
– Performance of a Contract:
To fulfill obligations arising from any agreements entered into with you, including order processing, delivery, and customer support.
– Legitimate Interests:
Where processing is necessary for our legitimate interests, such as improving our services, preventing fraud, and conducting business analytics, provided those interests are not overridden by your rights.
– Consent:
Where legally required, we will seek your explicit consent before collecting or processing certain data, such as for marketing communications or analytics cookies.
– Legal Obligation:
We may process your information where required to comply with applicable legal obligations, such as tax or accounting rules.
5. YOUR DATA PROTECTION RIGHTS
Under applicable data protection laws, you have the following rights:
– Right of Access:
You have the right to request confirmation of whether we are processing your data, and access to the personal data we hold about you.
– Right to Rectification:
You may request correction of inaccurate or incomplete personal data.
– Right to Erasure (“Right to be Forgotten”):
You may request the deletion of your personal data in certain circumstances.
– Right to Restrict Processing:
You may request us to suspend processing of your data under specific conditions.
– Right to Data Portability:
You have the right to receive the personal data you provided to us in a structured, commonly used, and machine-readable format, and to request its transfer to another controller.
To exercise any of these rights, please contact us at [email protected]. We may require identity verification prior to accommodating a request.
6. SECURITY MEASURES
We implement appropriate technical and organizational security measures to protect your personal data. These include:
– Encryption of data in transit and at rest
– Access control systems and authentication protocols
– Regular data backups and system monitoring
– Secure web and payment gateways
– Staff training and confidentiality obligations
While we strive to protect your data, no system is entirely immune to breaches. We encourage you to use strong passwords and keep them confidential.
7. INTERNATIONAL DATA TRANSFERS
Some of our service providers or affiliated entities may be located outside of the European Economic Area (EEA) or California. In such cases, we ensure that appropriate safeguards are in place to lawfully transfer personal data internationally, including standard contractual clauses approved by the European Commission and compliance with Privacy Shield frameworks or similar regional standards where applicable.
8. DATA RETENTION
We retain your personal data only as long as necessary to fulfill the purposes for which it was collected or to comply with legal, accounting, or reporting obligations.
– Account and Transaction Data: Retained for seven (7) years for tax and legal documentation
– Communication and Support History: Retained for up to three (3) years from the last interaction
– Usage and Technical Data: Retained for up to two (2) years for analytical purposes
– Consent and Marketing Preferences: Retained until withdrawn
Upon expiration of applicable retention periods, data is securely deleted or anonymized.
9. COOKIE POLICY
Our Website uses cookies and similar technologies to ensure proper functionality and enhance your browsing experience. Cookies fall into the following categories:
– Essential Cookies: Necessary for core functionality (e.g., shopping cart, user login)
– Functional Cookies: Enable improved personalization and features
– Analytics and Performance Cookies: Help us understand how users interact with the site (e.g., Google Analytics)
– Advertising Cookies: Used by third parties to display relevant advertising based on your browsing activity
10. COOKIE MANAGEMENT & COMPLIANCE WITH GDPR & CCPA
When you first visit our Website, you are given the option to accept or reject non-essential cookies. You may also manage your cookie preferences at any time via your browser settings or our site’s cookie settings tool.
Under the CCPA, California residents have the right to opt out of the sale or sharing of personal information for advertising purposes. We honor “Do Not Sell or Share My Personal Information” requests and provide a method for California users to exercise this right through our cookie consent banner and related settings.
11. CHILDREN’S PRIVACY
Our Website is not directed to children under the age of 13, and we do not knowingly collect or solicit personal data from children. If we learn that we have collected personal information from a child without parental consent, we will delete it promptly. If you believe that a child may have provided us with information, please contact us at [email protected].
12. UPDATES TO THIS POLICY
We may update this Privacy Policy from time to time to reflect legal, technical, or business developments. Changes will be published on this page. You are encouraged to review the Policy periodically to stay informed of how your data is protected.
13. CONTACT US
If you have questions, concerns, or requests related to this Privacy Policy or your personal data, please contact:
Harris Wharf London
Email: [email protected]
We are committed to resolving privacy concerns promptly and transparently.
We are fully committed to compliance with the GDPR, CCPA, and other applicable data protection regulations. Should you have any concerns about how your personal data is being handled, please email [email protected], and we will be pleased to assist.